Santa Fe Insurance Company Dallas
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Dallas and Northeast Texas BBB > Business Directory > Insurance Companies > Santa Fe Auto Insurance Company
BBB Business Review
overviewcomplaints directionsWhat is a BBB Business Review?This Business is not BBB Accredited
Santa Fe Auto Insurance Company
Phone: (888) 365-4201
Fax: (972) 661-3657
Fax: (972) 661-3657
13702 Gamma Rd, Dallas, TX 75244-4408
http: santafeinsurance. net
FOn a scale of A+ to F Reason for Rating
BBB Ratings System OverviewSharePrint XPrint OptionsPrint this pagePrint all review pagesBBB Accreditation
Santa Fe Auto Insurance Company is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review monitoring and for support of BBB services to the public. Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Santa Fe Auto Insurance Company s rating include:
12 complaints filed against business
Failure to respond to 10 complaints filed against business.
BBB does not have sufficient information to determine size of business. BBB evaluation of business is based on rating formula s smallest size classification.
BBB does not have sufficient information to determine how long this business has been operating. BBB made one or more requests for background information from the business. BBB has not received a response from this business and or has not been able to verify information received from this business.
BBB does not have sufficient information to determine how long this business has been operating. BBB made one or more requests for background information from the business. BBB has not received a response from this business and or has not been able to verify information received from this business.
BBB does not have sufficient background information on this business. BBB made one or more requests for background information from the business. BBB has not received a response from this business and or has not been able to verify information received from this business.
Customer Complaints Summary
12 complaints closed with BBB in last 3 years | 8 closed in last 12 monthsComplaint TypeTotal Closed Complaints
Billing Collection Issues2
Guarantee Warranty Issues1
Problems with Product Service9
Advertising Sales Issues0
Delivery Issues0
Total Closed Complaints12 Complaint Details | Definitions | BBB Complaint Process | File a ComplaintGovernment Actions
BBB knows of no significant government actions involving Santa Fe Auto Insurance Company.
What government actions does BBB report on?
Advertising Review
BBB has nothing to report concerning Santa Fe Auto Insurance Company s advertising at this time.
What is BBB Advertising Review?Additional Information
topBBB file opened: 10 17 2008 Licensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Insurance
333 Guadalupe Street
Austin, TX78701
(800) 252-3439
http: tdi. texas. gov Business Category
Insurance Companies
Industry Tips
Automobile Insurance
Fraudulent Health Insurance a Growing Problem
Travel Insurance - Is it Necessary?
Will Your Auto Insurance Weather the Storm? Directions | Enlarge
Locations
X1 Locations
13702 Gamma Rd
Dallas, TX 75244-4408
(888) 365-4201
DirectionsIndustry Comparison Chart
XThe information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB s database of businesses located in Dallas and Northeast Texas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
Insurance Companies *Santa Fe Auto Insurance Company is in this range. X
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
Advertising or Sales
Billing or Collection
Problems with Products or Services
Delivery
Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services. X
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company s response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days. X
Industry Tips for Insurance Companies
Automobile Insurance
Fraudulent Health Insurance a Growing Problem
Travel Insurance - Is it Necessary?
Will Your Auto Insurance Weather the Storm?
X
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements. X
What government actions does BBB report on?
BBB reports on known significant government actions involving business marketplace conduct. X
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